XF***

Customer Service  Apr 15,2025 AM 01:36

Hello! I want to buy this in pink, but my only question is: Will it connect to Xiaomi Redmi Note 12 Pro+ 5G?

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XF***

Goods  Jan 20,2025 PM 22:11

i live in Sweden and this tablet only seems available in black and pink right now. will you be able to have the other colours later?

Official mallJan 21,2025 PM 12:10

Dear customer,

The other colors will not be available.

Best wishes

XPPen

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XF***

Customer Service  Oct 24,2024 AM 01:31

Hello. Very strong stylus parallax on Artist 12 (2nd Gen). Can this be fixed somehow? Calibrate in some program?

Official mallJan 10,2025 PM 18:40

Dear customer,

If the problem is still, please contact our tech team to fix it. service@xp-pen.com

Best wishes

XPPen

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XF***

Goods  Nov 30,2023 PM 13:50

Question in a bit of a hurry, because Black Friday offer ends today...
1) I'm mostly interested in this Artist 12 (2nd Gen). If I'm right, it's more advanced than Artis 12 Pro. Or is it?
2) Connection to Mac / PC requires 3 ports: HDMI and 2 x USB. Is that true? Now that I look my work PC laptop, won't be even possible, because HDMI port is on the other end of the laptop than USB ports.
3) This model doesn't have touch screen. If I'm working with Photoshop, for example, how do I zoom in/out while working?
Do you have models with touch screen feature?
I hope you'll see this question in time... :)
Thank you!

XF***Nov 30,2023 PM 15:29

I see that my question is cut. I must have missed the maximum length of text. I also asked about touch screen (which this version doesn't have) and how do I zoom in/out while working with Photoshop, for example.

Official mallDec 01,2023 PM 15:21

Dear customer,

Thanks for your interest in our product.

1: Artist 12 2nd is newer than Artist 12 Pro. It is with an X3 stylus.
2: There are two connections to the PC: 3 in 1 cable or USB-C to USB-C cable(required full-featured port) if your PC doesn't have enough ports with 3 in 1 cable. Please check if your USB-C ports are full-featured and you can use USB-C to USB-C cable. or you can buy an adapter for 3 in 1 cable.
3: It doesn't support touch function. For zoom in/zoom out, Here is the manual for your reference: https://www.xp-pen.com/user-manual/artist-12-2nd
4: We will recommend Artist Pro16TP with a touch screen. https://www.storexppen.eu/buy/artist-pro16tp.html

Best wishes

XPPen

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XF***

Goods  Oct 24,2023 PM 21:52

Does Artist 12 2nd edition work with a mobile phone that has USB-C? Does it get enough power from it to run?

Official mallOct 26,2023 PM 16:22

Dear customer,

Please confirm if the operating system of your phone is Android and make sure the port of the phone is Android 3.1 full-featured.

Best wishes

XPPen

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XF***

Delivery  Oct 01,2023 AM 03:19

hello i would like to order this or xp pen 10 in black im not sure yet.
I live in Greece is it possible for my order to be shipped from an EU warehouse? Do i pay extra fees upon delivery ?
thank you for ur answer in advance !

Official mallOct 08,2023 PM 17:56

Dear customer,

Thanks for your interest in our products.

They are in stock in the EU and you don't need to pay any extra fee.

Best wishes

XPPen

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XF***

Goods  Aug 11,2023 PM 20:54

Can I connect the USB C cable to my Samsung Galaxy S20 FE?

Official mallAug 14,2023 PM 18:03

Dear customer,

Yes.It can work with your phone.

Best wishes

XPPen

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XF***

Delivery  Jul 23,2023 PM 20:44

Hi! I want it in blue colour to Slovakia. Can you ship it from an EU warehouse? Do I need to pay extra fees for it?

Official mallJul 24,2023 AM 10:38

Dear customer,

Yes. It is in stock in EU and you don't need to pay any extra fee.

Best wishes

XPPen

I want to answer

XF***

Goods  May 14,2023 PM 22:34

Hello, does tv paint work well with these tablets?

Official mallMay 15,2023 PM 12:27

Dear customer,

Yes. It does.

Best wishes

XPPen

I want to answer

XF***

Goods  May 12,2023 AM 03:44

Hello i am wondering if Lenovo Yoga 920 can be used with the USB-c to USB-c cable.
I also would like to know if i were to order the Green color tablet with USB-C cable, from where would it ship from? As i wish to buy from an EU warehouse and not from anywhere outside the EU.

Official mallMay 12,2023 PM 18:06

Dear customer,

Please confirm if your PC is with full-featured port. If it is, you could use a USB-C connection.

Four colors are in stock in the EU warehouse and you don't need to pay any extra fee.

Best wishes

XPPen

I want to answer

Mo***

Goods  May 02,2023 PM 16:25

Hi!
I bought this tablet 5 months ago, which i really loving it still till this day!

But mini question.
Does it work with my laptop using only usb c - usb c? Because my laptop doesn't recognized it.

My laptop model - Hp 250 g8 notebook.

Official mallMay 03,2023 PM 18:10

Dear customer,

Please check what kind of port your computer has.

The USB-C to USB-C connection needs to be supported full-featured USB-C port.

Best wishes

XPPen

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XF***

Delivery  Mar 29,2023 PM 15:03

Do you ship to Netherlands?

Official mallMar 29,2023 PM 16:06

Dear customer,

We could not ship to the Netherlands.

Please visit the DE site. https://www.storexppen.de/

Best wishes

XPPen

I want to answer

XF***

Goods  Mar 27,2023 AM 01:20

Hello, is it compatible with mobile phones? If yes is it compatible with Xiaomi redmi 10 2022 or huawei p smart 2021? Thanks!

Official mallMar 29,2023 PM 14:34

Dear customer,

The product could be compatible with Android Mobile Phones, which is with a full-featured port in USB Type-C 3.1.

Xiaomi redmi 10 2022 & Huawei P smart 2021 are with USB Type-C 2.0. So they could not work with this product.

Best wishes

XPPen

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XF***

Goods  Jan 28,2023 AM 06:13

Hi,
Is it possible somehow to connect with a Galaxy A71?

Official mallApr 06,2023 PM 12:08

Dear customer,

Artist 12 2nd is valid with the Android device with a full-featured port(USB 3.1). The Galaxy A71 is with USB Type-C 2.0.

So it could not connect with a Galaxy A71.

Best wishes

XPPen

I want to answer

XF***

Goods  Jan 28,2023 AM 05:50

Hello,
What properties must the cable have in order to be able to connect it to a phone? (minimum speed, etc)

Official mallJan 31,2023 PM 15:46

Dear customer,

The cable must support a full-featured connection. Our suggestion is to buy it from our store directly. https://www.storexppen.eu/buy/acw03-cable.html

Please confirm if your phone has a full-featured type -C port first

Best wishes

XPPen

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