Na***

Goods  Jan 14,2025 PM 17:05

Hello, XPPen! Is it necessary to register the purchased product with its serial number on the website for the warranty to be valid? If so, how can I do that?

Official mallJan 14,2025 PM 19:08

Dear customer,

It is unnecessary.

Please tell us your order number by email and we will check the order details if there are any questions.

The email is shopeu@xp-pen.com

Best wishes

XPPen

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XF***

Goods  Nov 22,2024 PM 23:54

The tablet just arrived but I cand find the redeem code for ibis Paint X.

Official mallJan 10,2025 PM 18:13

Dear customer,

Please visit this link and get the code first. https://www.xp-pen.com/free-drawing-software.html

Then use the code following the guidelines: https://www.xp-pen.com/download-ibis-paint-x.html

Best wishes

XPPen

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XF***

Goods  Oct 31,2024 PM 18:52

Hy, I intend to buy a Magic Drawing Pad. I saw, that the X3 Pro Pencil does not support Tilt.With other pencil/stylus tilt would be available or Tilt is not supported by the tablet? If Tilt works with other stylus, which one do you recommend?

Official mallJan 10,2025 PM 18:13

Dear customer,

Please visit this link: https://www.storexppen.eu/buy/256.html

Best wishes

XPPen

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XF***

Goods  Oct 05,2024 AM 03:23

Hello! I was wondering if by using Spacedesk and connecting the tablet to a laptop if it's possible to use Adobe softwares such as Photoshop and Illustrator. Thank you!

Official mallJan 10,2025 PM 18:15

Dear customer,

Please follow the steps of FAQ Point 21.

https://www.xp-pen.com/Uploads/file/2024/01/25/1706164200859290.pdf

Any questions, please let us know.

Best wishes

XPPen


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XF***

Customer Service  Aug 23,2024 AM 07:19

Hello, ever since the system update, fast charging doesn't seem work, is it a possible bug or was fast charging disabled? Thank you in advance.

Official mallJan 10,2025 PM 18:16

Dear customer,

If the problem is still, please contact our tech team to solve it. service@xp-pen,com

Best wishes

XPPen

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XF***

Customer Service  Aug 23,2024 AM 07:19

Hello, ever since the system update, fast charging doesn't seem work, is it a possible bug or was fast charging disabled? Thank you in advance.

Official mallSep 14,2024 PM 18:42

Dear customer,

Please contact our service team by email and we will provide you with a solution. Email: service@xp-pen.com

Best wishes

XPPen

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XF***

Goods  Aug 17,2024 PM 16:28

Are there plans of releasing a book-type cover for this tablet ? If so is there a current timeline on its release? Thank you !

Official mallSep 14,2024 PM 18:45

Dear customer,

Currently, there are not any plans.

Best wishes

XPPen

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Eu***

Goods  Aug 15,2024 PM 18:23

I've notice, pen can be magnetized to bottom of tablet (where keyboard attaches), or to the keyboard hinge with its flat side.
Is that a feature or it can damage pen?

Official mallSep 14,2024 PM 18:47

Dear customer,

If you can, please send us a video to our tech team by email service@xp-pen.com

We will check it.

Best wishes

XPPen

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XF***

Goods  Jul 31,2024 PM 19:33

When it will be a cover for it in the form of a book-case and/or keyboard?

Eu***Aug 02,2024 PM 15:56

Already in Accessories
Check the Featured Accessories

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XF***

Goods  Jul 19,2024 PM 21:14

Hi, will the Magic Drawing Pad get an update to a newer version of Android? (14...+) How long does it have support in terms of updates? Thank you

Official mallJul 31,2024 PM 12:16

Dear customer,

At present, it won't update the Android system.

Best wishes

XPPen

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XF***

Goods  Jul 18,2024 AM 02:06

Hi! I was wondering if there's a way to use the drawing pad with a laptop or a pc like you can with a pen display or is this just a standalone tablet? Thank you!

Official mallJul 18,2024 PM 12:22

Dear customer,

Hardware mode is not supported. It can be achieved by installing three-party software, such as Spacedesk (it's already pre-installed on the tablet and it needs to be installed simultaneously on the PC).

Please check FAQ Point 21 and find the instructions: https://www.xp-pen.com/faq/magic-drawing-pad-faq

Best wishes

XPPen



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XF***

Goods  Jun 19,2024 AM 05:51

Hello, Will you make special protective case that can be closed as a book? I am going to buy this tablet and hope in future there will be such case. Because I have fear that I may scractch screen when I put it in a bag.

Official mallJun 21,2024 PM 18:19

Dear customer,

Yes. We will release a protective case for the magic drawing pad.

Best wishes

XPPen

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XF***

Goods  Jun 12,2024 AM 00:39

Hi!
Is there pressure sensitivity in the tablet?

Official mallJun 12,2024 PM 16:44

Dear customer,

The pressure sensitivity of stylus is 16,384.

Best wishes

XPPen

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XF***

Goods  May 13,2024 PM 21:11

Hello,
I'd like to ask if there's any way to turn off the (what I'm assuming is) eye protection that changes the color temperature, because when I restart the tablet, it's more color accurate but moments later a yellowish color layer adds to it, and even when I turn on or off 'eye protection' it stays on, making it a little too yellow for me even when it's set on a cooler temperature. The color temperature I'd prefer only stays on for the few moments after restart. Thanks in advance!

Official mallMay 14,2024 AM 11:41

Dear customer,

You can try to reset to default settings and confirm if the issue is fixed.

Best wishes

XPPen

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ja***

Goods  May 09,2024 AM 05:24

Hi!
Does the AC19 shortcuts remote work with it?

Thanks!

Official mallMay 09,2024 PM 12:15

Dear customer,

No, it doesn't.

Best wishes

XPPen

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