XF***

Feb 08,2022 AM 04:23

XF***

Feb 08,2022 AM 04:23

it's good

I have no problems with the tablet.
It's bigger than what I anticipated, didn't have any issues with the drivers except it didn't save my shortcuts for the express keys ( I don't really use them so it's not a problem for me, but I can see it being one for a lot of people)
the pen broke pretty easily (I dropped it from less than a meter) though which isn't really cool because now I have to buy a new one...
Otherwise the product is really worth the price

Official mallFeb 08,2022 AM 11:49

Dear customer,

Thanks for your feedback.

It's so great of you to share your experience with other customers.

If you have any questions, do not hesitate to contact us. We will provide professional help: service@xp-pen.com

Best wishes

XP-Pen

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XF***

Jan 29,2022 PM 20:25

XF***

Jan 29,2022 PM 20:25

Fast delivery, good cooperation.

Delivered to Latvia in 5 days. Ordered as a birthday present for my daughter. Excellent quality, my daughter is happy. Thanks for quick delivery.

Official mallJan 29,2022 PM 23:30

Dear customer,

Thanks for your feedback.

It's so great of you to share your experience with other customers.

If you have any questions, do not hesitate to contact us. We will provide professional help: service@xp-pen.com

Best wishes

XP-Pen

Reply to this review

Ma***

Dec 08,2021 PM 18:11

Ma***

Dec 08,2021 PM 18:11

Decent but you haven't quite nailed it

The unboxing experience was nice, and the extra holiday stuff was great, but I still have lots of things that could be improved that should honestly stand out as being obvious.

First off when I unboxed it the display was rough to draw on due to the coating on it, but it kind of wore down and became slippery. Also the rough texture did not feel like, it was designed to be drawn on, and it felt like I was scratching it even though I wasn't.

There's a lot of delay on the display itself and on top of that there's quite a bit of hardware smoothing. You might want to make a display with more than a 60hz refresh rate to reduce the delay (eg. 90hz), and there's barely any point in having that much hardware smoothing since art software has smoothing built-in. The hardware smoothing should be just enough to stabilize the pen or even better, make it adjustable with a physical slider, or make it configurable in the drivers. This is in my opinion the biggest flaw with the pen-display, and its a problem with a lot of non-Wacom pen brands.

The pen is good, but many people including me find it too thick. It's not a big deal though. But what is a bigger deal is the pen pressure. It feels kind of weird, and I don't feel like I have proper control over it. This is the second biggest flaw with the product.

Also while the pen nib feels good in the pen and doesn't wobble. It takes some pressure, for it to start registering.

Hope this helps XP-pen make better products in the future.

Official mallDec 15,2021 PM 12:24

Dear customer,

Thanks for your feedback.

We would try our best to improve our product.

1: Please remove the first plastics film as attached showed and the true protective film is on the surface of the display.

2: About the delay, it is related to the PC system and drawing software or other factors too and if you don't mind, you could set a video to our tech team. service@xp-pen.com. We would provide a professional solution.

3: About the pen, we have improved it with new products. Some products are thinner pens. Different artists have drawing habits. You could set the pressure sensitivity in the driver.


Any questions, do not hesitate to contact us.

Best wishes

XP-Pen

image
image
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hf***

Dec 02,2021 PM 13:44

hf***

Dec 02,2021 PM 13:44

Very fast free Delivery from Germany to Hungary

Very fast free Delivery from Germany to Hungary in 5 days. Also on request the invoicw was sent in less than 4 hours. Nice Holiday packaging.

Official mallDec 06,2021 PM 17:00

Dear customer,

Thanks for your feedback.

It's so great of you to share your experience with other customers.

If you have any questions, do not hesitate to contact us. We will provide professional help: service@xp-pen.com

Best wishes

XP-Pen

Reply to this review

XF***

Nov 30,2021 PM 23:43

XF***

Nov 30,2021 PM 23:43

Very good tablet

Arrived really quick (6 days) regardless of the Black Friday.
It is really easy to connect and my daughter was very happy while using it!

image
image

Official mallDec 01,2021 PM 18:17

Dear customer,

Thanks for your feedback.

It's so great of you to share your experience with other customers.

If you have any questions, do not hesitate to contact us. We will provide professional help: service@xp-pen.com

Best wishes

XP-Pen

Reply to this review

Pi***

Apr 09,2021 AM 06:37

Pi***

Apr 09,2021 AM 06:37

Need help with invoice

I got no reaction to my communication from Melody, so I'm posting this request in the only place I could find. I need a Polish or German invoice for the tablet I've bought. My invoicing details are:
EVENTOR Piotr Sut
ul. Gospodarcza 5
Zgierz
NIP (VAT no.): 7321508160 or VAT-EU: PL 7321508160

Official mallApr 09,2021 AM 11:32

Dear customer,

Sorry to reply to you late due to out of the office last night when you sent the email.

After confirmation, the invoice was sent to your email this morning. Please check it by your side.

Best wishes

XP-Pen

Reply to this review

Lu***

Feb 16,2021 AM 05:54

Lu***

Feb 16,2021 AM 05:54

Thank you XP-PEN

Thank you xp-pen for successfully delivering my order in less than a week. This chance gave me an opportunity to develop and grow as an artist. I recommend buying this tablet :)

Official mallFeb 16,2021 PM 14:27

Dear customer,

Thanks for your feedback.

It's so great of you to share your experience with other customers.

If you have any questions, do not hesitate to contact us. We will provide professional help: service@xp-pen.com

Best wishes

XP-Pen

Reply to this review

Ya***

Feb 11,2021 AM 02:02

Ya***

Feb 11,2021 AM 02:02

Excellent!

A really good product, perfect service!

Thank you!

Official mallFeb 12,2021 PM 23:40

Dear customer,

Thanks for your feedback.

It's so great of you to share your experience with other customers.

If you have any questions, do not hesitate to contact us. We will provide professional help: service@xp-pen.com

Best wishes

XP-Pen

Reply to this review

ol***

Dec 18,2020 PM 18:12

ol***

Dec 18,2020 PM 18:12

Artist 13.3Pro Holiday Edition


I am very satisfied with the product. It arrived in 6 working days - in Romania, in perfect condition.
Congratulations on the way you responded to my emails and seriousness!

Official mallDec 19,2020 PM 14:38

Dear customer,

Thanks for your feedback.

It's so great of you sharing your experience to other customers.

If you have any questions, do not hesitate to contact us .We will provide professional help: service@xp-pen.com

Have a nice day : )

Best wishes

XP-Pen

Reply to this review