Currently, Only Magic Drawing Pad is standalone. The others  need to be connected to a computer to work. (Some products could support Android devices too)

No.The stylus only could be used on XPPen products.

Please visit XPPen official website: https://www.xp-pen.com/verify/index

1:Please follow the steps from this website to get the software's code: https://www.xp-pen.com/verify/index
2:Please read the guidelines https://www.xp-pen.com/download-ibis-paint-x.html for free membership redemption.

* The ibis Paint X version is required to be V11.1.1 or later. Please upgrade the built-in ibis Paint X to the proper version on Google Play upon receiving the device.

We accept the following forms of payment:
PayPal，Debit Card，Credit Card，Trustly，Klarna(for Finland).

Please send us the tips you get to our service email. shopeu@xp-pen.com or you could ask for help from your local bank and Paypal service too.

No. We could not support them at present.

It depends on your payment method. If you are paying for your order with an international bank card, the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge foreign conversion fees. Please contact your bank or credit card issuer for any questions regarding these fees. Extra charges will not be charged on your online order, and XPPen does not take any responsibility for extra charges incurred while making payments with international bank cards.

If you have an EU account and also order, but the order is not in the account, you can send your order number to our customer service at shopeu@xp-pen.com, then we will help you add your order to your account. The account should be as same as the purchase email for the order.

Please contact our service email first shopeu@xp-pen.com

If your country belongs to EU and the goods are shipped from EU warehouse, there is no additional customs fees.

If your country belongs to Non-EU, please confirm if you have ability to handle the customs duties by your side in case the package is blocked by the local customs. More details would be consulted from the local customs duty.

Package from EU warehouse: Estimated delivery time is 5- 20 working days.(It is effected by the local logistics situation too)
Package from China warehouse: Estimated delivery time is 10-25 working days. (Since some products are out of stock in the EU warehouse)

We have warehouses in Poland, Germany,France,Spain and China Usually, we arrange shipment within the EU warehouse. However, some products will have to be shipped from China warehouse when they are out of stock or your destination could not be shipped from EU warehouse (Serbia,Monaco, Iceland and other remote areas）

Sweden  Denmark  Finland  Greece  Romania  Hungary  Lithuania  Bulgaria  Croatia Czech Republic
Poland  Estonia  Latvia  Malta  Slovakia  Slovenia  Cyprus  Serbia Norway  Monaco  Iceland

1) If you have an XPPen account, you can log in your XPPen account, then
> Click "My deal"
> Click "My orders"
> Click "Details"
> Then you can check your order status

2) If you do not have an XPPen account:
Once the tracking information is available, the system will automatically send you an email to your purchase email. And you can use the tracking information in the email to track your parcel with this link https://www.17track.net/en

> Click "Reset password" in Account
> Enter Old password and New password respectively
> Click "Submit"

1) Please check if you have blocked all cookies of your browser
2) You can try to log in your account from this link again:
    https://account.xp-pen.com/login/index.html?jumpUrl=https%3A%2F%2Fwww.storexppen.eu&lang=eu
3) .If you are still unable to login to your account, you can send the issue to our customer service at shopeu@xp-pen.com, then we will help you to check the issue.